Support

Coastory is made by one person. Email reaches her directly, and she reads all of it.

Email: support@coastory.app
Expect a reply within a few days.

Report a problem from inside the app

If something is broken, the fastest route is Menu → Help & support → Report an Issue. It sends along which screen you were on, which saves a round of back-and-forth.

Reports are not public. We and the service providers described in the Privacy Policy, including our AI tools, may process them to help resolve what you send.

Something missing or wrong in the catalog

The coaster and park catalog is hand-curated, so it will always be a little behind the real world. Two things you can do, and they are different:

Keep logging right now. If a coaster or park isn't there, add it yourself — Add coaster on a park's page, or Add park from search. It goes into your own collection immediately. You never have to wait for us to catch up.
Suggest a catalog correction. On a park or coaster, use Suggest a correction, or Report a missing park / Report a missing coaster. Suggestions are reviewed before they go into the shared catalog, so one report doesn't overwrite a fact for everybody else.

Common questions

Do I need an account?

No account is needed to log rides. An optional Account adds a best-effort cloud copy of your text history so you can recover it on another phone. Photos are not included.

Signing in sends a code by email — there is no password. If it hasn't arrived, check your spam folder for mail from coastory.app, then request a new code. If it still doesn't turn up, email us and we'll look at it from our side.

Are my photos backed up?

Coastory does not upload your photos to its servers. A manual backup file includes your photos and the record of which ride each belongs to. Open Menu → Backup & restore → Back up now and keep the file somewhere other than this phone. Your phone's own backup or device transfer is separate; see the Privacy Policy.

I got a new phone

A Coastory backup file can restore your history and photos. On the old phone, use Menu → Backup & restore → Back up now, then choose that file to restore on the new phone. An Account can recover the text history in its cloud copy, but not the photos. Restoring adds to what is on the device unless you explicitly choose replacement. Your phone's own backup or transfer may also carry app data, as described in the Privacy Policy.

How do I delete my account or my data?

See Delete your Coastory Account. Open Menu → Backup & restore → Delete Account, or Settings → Data & account → Backup & restore → Delete Account. You can also email us from the address on the Account.

Does Coastory work without a signal?

Mostly, yes — your history lives on the device, so logging a ride doesn't wait on a connection. We don't promise it, though: full offline support isn't built yet, and we'd rather say so than have you find out at the back of a park.

Privacy and terms

What Coastory collects and why is in the Privacy Policy. The Terms of Service cover the rest.